1
Open Emails
The page says: write your templates here, then choose when they send in Automation.
Admin → EmailsAdmin · Emails
Create the message template before automating delivery
Admin → Emails is the email workspace for reusable templates.
Path:Admin → Emails → New template → save → use from Automation
2
Create New template
Use New template only after confirming the audience, sender, and workflow that will use it.
New template → review before sending3
Connect it to the correct automation
Email content and the workflow that sends it are separate setup steps. Test the actual recipient and delivery path.
Template → Automation → delivery verificationCurrent evidence limit: the live pass confirmed the Emails destination and New template control; sender and delivery-history details need a focused authenticated pass.